Refund policy

1. Scope

G-PLUS accepts eligible return requests within 90 days of the original purchase date. You may request a return or refund under any of the following circumstances:

Eligible Returns

  • The item received is defective, incorrect, or damaged during shipping.
  • The part fails under normal operating conditions.
  • You no longer need the item, ordered it by mistake, or have changed your mind.

Important Notes

  • For items with verified defects or failures, a refund may be issued without requiring the item to be returned.
  • For non-defective returns (including mistaken purchases or changes of mind), the item must be unused, complete with all original components, and returned in its original packaging. Both the product and packaging must be in resalable condition.Items that have been installed, modified, or damaged due to improper installation cannot be returned for non-defective reasons.

2. How to Return an Item

  1. Submit a Return Request: Log in to your store account, locate the order, select the item(s) and quantity to return, provide the reason, and submit your request.
  2. Ship the Item: Once approved, a return shipping label will be sent (prepaid for quality-related issues, or self-paid/deducted for personal reasons). attach it to your package, and ship via DHL or FedEx.

3. Return & Exchange Processing Time

Processing Time: After we receive and inspect your returned item, approved refunds or replacements will be processed within 1-3 business days. Refunds will then be sent to your original payment method. Please allow additional processing time depending on your payment provider

4. Logistics & Return Hubs

Warehouse 01 (Ohio):35 Watterson St, Dayton, OH 45417

Warehouse 02 (California):6718 Bickmore Ave, Chino, CA 91708

Warehouse 03 (Texas):8255 Kempwood Dr, Houston, TX 77055

Please ship your return to the warehouse address specified in your return approval confirmation based on your location.

Important: Returns sent to any address without prior authorization from G-PLUS will not be accepted or processed.

5. Return Shipping & Fees

Quality-related issues: Return shipping is covered by us at no cost to you.

Personal reasons (e.g., change of mind, size exchange): Customer is responsible for the return shipping fees.

Please note: No restocking fees or other charges will apply for any eligible return.

6. Refunds & Additional Conditions

Add-On Items

  • Any add-on, bundled, or promotional items must be returned together with the main product.
  • If you choose to keep any add-on item, you will be charged the full retail price listed on our website.

Non-Reimbursable Costs

While eligible returns receive a prepaid label, G-PLUS does not reimburse:

  • Customer-paid shipping costs
  • Labor or installation costs
  • Diagnostic or inspection fees
  • Service charges
  • Any other related expenses

Non-Returnable Items

  • Batteries
  • Fluids and liquid products
  • Clearance, closeout, or liquidation items

7. Customer Support

  • Business Address:6718 Bickmore Ave, Chino, CA 91708
  • Phone: +1 626 753 4558
  • Email: service@gplusauto.com