Shipping policy
Shipping Policy
At G-PLUS, we understand how important timely delivery of parts is to our customers. Leveraging our nationwide logistics network, we are committed to ensuring every order is delivered quickly, accurately, and reliably. Below are the shipping options, costs, and process details to help you set clear expectations.
Warehouse Network: Inventory Closer to You
We do more than just sell parts—we position inventory near you. G-PLUS operates multiple warehouses across the United States, including:
- Warehouse 01 (Ohio): 967 Watertower Ln, West Carrollton, OH 45449
- Warehouse 02 (Ohio): 35 Watterson St, Dayton, OH 45417
- Warehouse 03 (California): 6718 Bickmore Ave, Chino, CA 91708
- Warehouse 04 (Texas): 8255 Kempwood Dr, Houston, TX 77055
By pre-positioning stock at key logistics hubs, we significantly reduce delivery distances, allowing parts to reach you faster.
Shipping Methods & Costs
We offer fast and reliable shipping options to meet your needs.
- Standard Shipping is free on all orders within the contiguous USA, with no minimum purchase required.
- Expedited Shipping costs are calculated at checkout based on a combination of factors, including your order's weight, dimensions (volume), and the shipping distance from our nearest available warehouse. This ensures the rate you pay is accurate and fair for your specific shipment.
Carrier Information
We work with DHL and FedEx using a multi-carrier strategy. G-PLUS reserves the right to select the shipping carrier. For special shipping arrangements, please contact customer service.
Important Notes
- Signature service is not included by default. If required, please contact us immediately after placing your order.
- Estimated delivery times are for reference only.
- Actual delivery may be affected by weather, carrier delays, holidays, peak seasons, or remote locations.
- G-PLUS is not responsible for losses due to early or delayed delivery.
Order Processing & Delivery Time
Order Processing
Orders are usually processed within 0–1 business day. In-stock items are typically handed to carriers within 1 business day. If items are out of stock or require special handling, processing may take longer. Our customer service team will contact you proactively to provide options such as waiting for restock, selecting a replacement, or canceling the order.
Shipping Time
Once processed, orders are shipped immediately. Delivery time depends on the shipping method and destination. After shipment, you will receive a confirmation email with tracking information. All order times are based on Pacific Time (PT) unless otherwise stated.
We'll ship your order immediately after processing is complete. Delivery times will vary based on your selected shipping method and destination.
| Shipping Method | Cost | Estimated Delivery Time* | Best For |
|---|---|---|---|
| Standard Shipping | Free | 2-5 business days | Most customers. Reliable, cost-effective delivery. |
| Expedited Shipping | Calculated at Checkout | 1-2 business days | When you need parts faster. |
Package Tracking & Order Inquiry
After your order is shipped, you will receive a shipment confirmation email containing:
- Carrier information (DHL or FedEx)
- Order number
- Tracking number
- Shipping address
- Shipment date
You can also track your order at any time via the Order Tracking page on our website by entering your order number and email address.
Multiple Packages
If your order contains multiple items, shipments may be split due to warehouse location or packaging requirements. Each package will have its own tracking number.
Shipping Coverage & Restrictions
| Category | Details |
|---|---|
| Supported Areas | Contiguous United States (48 States) |
| Not Supported | Alaska, Hawaii, Guam, Marshall Islands, Puerto Rico, U.S. Virgin Islands, American Samoa, and APO/FPO military addresses. Orders to these locations will be canceled and fully refunded. |
| International Shipping | Currently unavailable. We do not handle international shipping, customs, duties, or related fees. |
| P.O. Boxes | Supported for eligible items. Oversized items that cannot fit in a mailbox will require a physical street address. Customer service will assist with arrangements. |
Common Shipping Issues & Solutions
| Issue | Resolution |
|---|---|
| Tracking shows "Delivered" but package not received | Verify your shipping address and check around your property or with neighbors. If the package is still missing after 24 hours, contact the carrier. If the carrier cannot resolve the issue, contact us within 7 days. |
| Damaged package or item | Take clear photos and send them to service@gplusauto.com within 48 hours. We will arrange a replacement or refund. |
| Lost shipment (no updates 3+ days beyond estimated delivery) | Contact us within 7 days after the estimated delivery date. We will investigate with the carrier. If confirmed lost, we will provide a replacement or a full refund. |
| Incorrect or missing items | Verify your order details and contact us within 2 business days of delivery. |
| Returned due to incorrect address | Customers are responsible for all return shipping costs. Options after return: (1) Reshipment (new shipping fee applies); (2) Partial refund (original shipping fee deducted). |
For return shipping details, please refer to our return policy.
Need Assistance?
If you have any questions regarding shipping methods, costs, or order tracking, our customer support team is available 24/7:
- Email: service@gplusauto.com
- Phone: +1 702 202 5030
Thank you for choosing G-PLUS. We are committed to providing high-quality automotive parts and a smooth, reliable shopping experience.