General
Payments
Shipping and Delivery
Return and Refund
Warranty

How do I place an order?

Add your products to the cart, proceed to checkout, and complete your purchase with your shipping and payment details. Contact us if you need any assistance.

What is your phone number?

You can reach G-PLUS customer support at +1 626 753 4558, Monday through Friday, 9:00 AM–6:00 PM PT.

How do I use a coupon code?

Enter your coupon code in the cart or at checkout before completing your order. Subscribe to our newsletter and enjoy 10% off your first order.

What is a VIN and where can I find it?

The VIN (Vehicle Identification Number) is a unique 17-digit code assigned to every vehicle. It contains information about the vehicle manufacturer, model year, production details, and other vehicle identification information.
Most vehicles have the VIN located on the driver's side dashboard, visible through the lower windshield from outside the vehicle. You may also find it on your vehicle registration, insurance documents, or the driver's side door jamb label.

What is an item number?

The item number is a unique identifier for a specific product. You can find it on our product page, and it helps us quickly identify the exact part you need.

What is an OEM number?

An OEM number is a unique part number assigned by the original equipment manufacturer. It helps verify compatibility and cross-reference the correct replacement part for your vehicle.

Are your auto parts new?

Yes. All G-PLUS auto parts are brand new aftermarket products designed for reliable fitment and everyday use.

What is the bodystyle of a vehicle and how do I identify it?

The bodystyle refers to the overall shape and design of a vehicle, such as sedan, SUV, coupe, or hatchback. You can usually identify it by the number of doors, roof design, and cargo area layout. If you are unsure, provide your VIN and we can help confirm the correct vehicle information.

What is an RPO code and where can I find it?

RPO (Regular Production Option) codes are commonly used on GM vehicles. These codes identify the factory-installed options and equipment on a vehicle, such as fog lights, heated mirrors, or other features.
Because different options can affect part compatibility, we may require the RPO code to confirm the correct fitment. You can usually find the RPO code label in the glove box, center console, trunk lid, or under the spare tire cover.

What is an Engine ID and where can I find it?

An Engine ID is a code used to identify a specific engine. Many engines have an identification tag or marking located on the engine block. Some vehicles may also display engine information on the emissions label under the hood.

What is the production date of my vehicle and where can I find it?

The vehicle production date is usually listed on a label located on the driver's side door jamb. If the label is missing or unreadable, your local dealership may be able to provide the production date using your VIN.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Elo, and Maestro. We also support Shop Pay, Apple Pay, Google Pay, PayPal, and Venmo.

Can I pay without a PayPal account?

Yes. A PayPal account is not required. You can also pay using supported credit or debit cards, Shop Pay, Apple Pay, Google Pay, or Venmo.

How do I use Apple Pay or Google Pay?

Choose Apple Pay or Google Pay at checkout for a secure and convenient payment experience.

When will my order be shipped?

Orders placed before 5:00 PM Pacific Time (PT) are typically processed within 1-2 business days. Once your order ships, you will receive a confirmation email with tracking information.

How will my order be shipped?

G-PLUS uses DHL and FedEx for order delivery. We use a multi-carrier shipping strategy and reserve the right to select the most suitable carrier based on your location, package size, and delivery requirements.

What is the shipping cost?

G-PLUS offers Free Standard Shipping on all orders within the contiguous United States (48 states) with no minimum purchase required.

When will my package arrive?

Standard Shipping typically takes 2-5 business days after shipment. Delivery times may vary depending on the shipping method, destination, weather conditions, carrier delays, holidays, and other factors.

How can I track my order?

Once your order has shipped, G-PLUS will send a shipping confirmation email with your:
● Carrier information
● Order number
● Tracking number
● Shipping address
● Shipment date
You can also track your order through our Order Tracking page using your order number and email address.

Do you ship to P.O. Boxes?

Yes, P.O. Box delivery is available for eligible items. Oversized products that cannot fit in a mailbox require a physical street address.
If you have any questions, please contact our customer service team for assistance.

Why didn't I receive a shipping confirmation email?

Please check that your email address is correct and review your Spam/Junk folder. If you still cannot find your shipping confirmation email, please contact G-PLUS customer support for assistance.

My tracking information shows my package was delivered, but I have not received it.

Please:
1. Verify your shipping address.
2. Check around your property and with neighbors.
3. Contact the carrier for additional delivery details.
If your package is still missing after 24 hours, please contact G-PLUS customer support. We will assist you in resolving the issue.

My package arrived damaged. What should I do?

If your package or product arrives damaged, please take clear photos and contact us at service@gplusauto.com within 48 hours of delivery. Our team will assist you with a replacement or refund.

Will my order be shipped in multiple packages?

Yes. If your order contains multiple items, your shipment may be split into multiple packages due to warehouse locations or packaging requirements. Each package will have its own tracking number.

Where does G-PLUS ship?

G-PLUS currently ships within the contiguous United States (48 states).
We do not currently ship to:
● Alaska
● Hawaii
● Guam
● Puerto Rico
● U.S. Virgin Islands
● American Samoa
● Marshall Islands
● APO/FPO military addresses
International shipping is currently unavailable.

Can I change my shipping address after placing an order?

Please contact G-PLUS customer support as soon as possible if you need to update your shipping address. Once an order has been shipped, we may not be able to change the delivery address.

What should I do if my tracking information has not updated?

If your tracking information has not updated for more than 3 days beyond the estimated delivery date, please contact G-PLUS customer support. We will work with the carrier to investigate the shipment status.

How can I contact G-PLUS about my shipment?

If you have any questions about shipping, tracking, or delivery, please contact our customer support team:
Email: service@gplusauto.com
Phone: +1 626 753 4558

What is your return policy?

G-PLUS accepts eligible return requests within 90 days of the original purchase date.
Items may be returned if they are:
● Defective or damaged;
● Incorrectly shipped;
● Not compatible with your vehicle;
● No longer needed or ordered by mistake.
For non-defective returns, the item must be unused, complete with all original components, and returned in its original packaging and resalable condition.
For more details, please refer to our Return Policy.

Do I need to return my part?

In most cases, returned items must be sent back for inspection before a refund or replacement is processed.
For verified defective or failed parts, G-PLUS may issue a refund or replacement without requiring the item to be returned.
Our customer service team will confirm the return requirements based on your situation.

How do I return my part?

Submit a return request through your account and follow the return instructions provided after approval. For eligible quality-related returns, G-PLUS will provide a prepaid return shipping label. For returns due to personal reasons, the customer is responsible for return shipping costs.

How do I calculate my return window?

The 90-day return period starts from the original purchase date when your payment was completed.
You can find your purchase date in your order confirmation email or order details.

Is the return free?

  • Quality-related issues: Return shipping is covered by us at no cost to you.
  • Personal reasons (e.g., change of mind, size exchange): Customer is responsible for the return shipping fees.

Which carrier do you use for returns?

Return shipments are typically handled through DHL or FedEx.
The assigned carrier may vary depending on your location and the returned item.

When and how will I receive my refund?

Approved refunds are processed within 1–3 business days after inspection and issued to the original payment method. Additional processing time may vary by bank or payment provider.

What costs are not covered by G-PLUS?

For eligible quality-related returns, G-PLUS covers return shipping. G-PLUS does not reimburse customer-paid shipping costs, labor or installation costs, diagnostic or inspection fees, service charges, or other related expenses.

What items cannot be returned?

The following items are not eligible for return:
● Batteries;
● Fluids and liquid products;
● Clearance, closeout, or liquidation items.

Can I return add-on or promotional items separately?

No. Any add-on, bundled, or promotional items must be returned together with the main product.
If you choose to keep an add-on item, you may be charged the full retail price listed on our website.

Where should I send my return?

Once your return request is approved, G-PLUS will provide the correct return instructions and return address. For eligible quality-related returns, a prepaid return shipping label will be provided. Return locations may vary depending on your order and product.

Can I cancel my order before shipment?

If your order has not been processed or shipped, please contact us as soon as possible to request cancellation. Once shipped, the order can no longer be canceled.

How can I contact G-PLUS about a return?

If you have any questions about returns or refunds, please contact us:
Email: service@gplusauto.com
Phone: +1 626 753 4558

What if I received the wrong item or a damaged item?

If you receive an incorrect or damaged item, please contact G-PLUS customer support as soon as possible. Please provide your order information and photos of the item so we can assist you with a replacement or refund.

Do I have to pay a restocking fee?

No. G-PLUS does not charge restocking fees for eligible returns.

What is your warranty policy?

G-PLUS products are covered by a 1-year warranty against eligible defects in materials or workmanship. For specific warranty coverage and duration, please refer to our Warranty Policy.

From what date is the warranty effective?

The warranty period begins on the original purchase date.
Warranty claims submitted after the applicable warranty period has expired will not be eligible.

Who is covered by the warranty?

The warranty is valid only for the original purchaser and is non-transferable.

How do I make a warranty claim if my part is defective?

If your part has an eligible defect, please contact G-PLUS customer support with your order details and information about the issue. Our team will review your claim and provide the next steps for warranty service.
Email: service@gplusauto.com
Phone: +1 626 753 4558

What does the warranty cover?

The G-PLUS warranty covers defects caused by materials or workmanship under normal use conditions.
Depending on the situation, warranty service may include:
● Replacement of the defective part; or
● Refund of the product purchase price when applicable.

Does the warranty cover labor or other additional costs?

No. The warranty only covers the defective product itself.
It does not cover additional costs, including:
● Labor or installation fees;
● Towing expenses;
● Vehicle repairs;
● Rental vehicle costs;
● Storage fees;
● Lost wages;
● Any other incidental or consequential damages.

What is not covered under the warranty?

The warranty does not cover damage caused by:
● Improper installation;
● Misuse or abuse;
● Unauthorized modifications;
● Improper maintenance;
● Natural disasters such as fire, flood, or lightning;
● Other force majeure events.

Do I need to return the defective part for warranty service?

Return requirements may vary depending on the specific situation.
G-PLUS will provide instructions after reviewing your warranty claim. Even if a return is not required, please stop using the product immediately once a defect is confirmed.

What happens after a refund is issued?

Once a refund is issued for a product, G-PLUS warranty obligations for that product are considered fully completed.

What is the difference between a return and a warranty claim?

Returns apply to eligible requests within 90 days of the original purchase date. Warranty coverage lasts for 1 year from the original purchase date and applies to eligible defects in materials or workmanship.