General
Payments
Shipping and Delivery
Return and Refund
Warranty
How do I place an order?
You can place an order by following our step-by-step video guide. Simply watch the guide to complete your purchase, or contact us if you need any assistance.
What is your phone number?
You can reach us at 1-888-374-5088(US only)
How do I use a coupon code?
Enter your coupon code in the cart before checkout to apply the discount to your order.
What is a VIN and where can I find it?
The VIN, or Vehicle Identification Number, is a unique serial number located on your vehicle. This 17-digit number encodes information like the country of origin, the year it was built, the engine size, and other types of information.
All cars on the road today will have the VIN located on the driver's side dash, visible through the lower windshield outside the vehicle. If this tag is blocked or is not visible, you can also find this number on your vehicle's registration.
All cars on the road today will have the VIN located on the driver's side dash, visible through the lower windshield outside the vehicle. If this tag is blocked or is not visible, you can also find this number on your vehicle's registration.
What is an item number?
The item number is located below the title of the product on our product page and helps us identify the specific part you need.
What is an OEM number?
An OEM number is a unique alphanumeric code assigned by the Original Equipment Manufacturer to a specific car part to ensure it is a genuine and correct component for that vehicle. It helps us cross-reference and find the correct part for your vehicle.
Are your auto parts new?
Yes! All of our parts are brand new. They will function and fit just like your original parts did, and maybe even better!
What is the bodystyle of a vehicle and how do I tell the difference?
The bodystyle of a vehicle refers to its overall shape and design, such as sedan, SUV, coupe, or hatchback. You can usually identify it by the number of doors, roof shape, and cargo area layout. If you're unsure, you can provide your VIN, and we'll help you determine the correct bodystyle.
What is the difference between California and federal emission standards?
California emission standards are stricter than federal ones. Vehicles that meet California standards produce fewer pollutants and may use different parts, such as catalytic converters or sensors. You can find your vehicle's emission information on the emission label—usually located under the hood, on the underside of the hood, on a strut tower, radiator support, or the firewall.
What is an RPO code and where can I find it?
Used specifically on GM vehicles, RPO stands for Regular Production Options. The factory uses RPOs to determine which option (like fog lights, heated mirrors, etc.) your vehicle would be equipped with. Since different options can affect how different parts function, we may require this code to verify if a certain part fits your vehicle. You can find these codes on a sheet located either in your glove box, in the center console, on the trunk lid, or under the spare tire cover.
What is an Engine ID and where can I find it?
Most engines will have a metal tab on the outside perimeter of the engine block containing the ID. Some vehicles may have the ID printed on the emissions label under the hood.
What is the production date of my car and where can I find it?
You can usually find the production date on a sticker in the door jamb of the driver's door. If the car has been repainted or the tag has fallen off, your local dealership should be able to provide this info with the help of your VIN.
What are my payment options?
We accept credit/debit cards, PayPal, Apple Pay, and Google Pay for secure and convenient payment.
Can I pay without a PayPal account?
Absolutely! You're welcome to check out using your credit card, debit card, Google Pay, or Apple Pay.
How do I use Apple Pay or Google Pay?
Choose Apple Pay or Google Pay at checkout for a secure and convenient payment experience.
Can I pay with a debit card?
Yes, we accept debit cards as well as credit cards.
When will my order be shipped?
Orders are typically shipped within 1 business day of being paid. We will provide you with tracking information once your order is on its way.
How will my order be shipped?
We typically use USPS, FedEx, or UPS for U.S. orders, and Canada Post, UPS, FedEx for Canadian orders. We select the carrier that is most convenient and reliable for your location.
Is there a faster shipping option?
Yes, we offer a paid express shipping option for some items. Enter your ZIP code at the product page to see the estimated delivery time and cost for express shipping.
What is the shipping cost?
We offer free standard shipping on all of our parts.
How do I ship to a P.O. Box?
We generally do not deliver to P.O. Boxes. Please provide a physical street address at checkout to ensure successful delivery.
Why didn't I get an email about my order being shipped?
Kindly have a check that your email address is spelled and formatted correctly. We also recommend reviewing your Spam/Junk folder for any messages from A-Premium. For the most current status, you can always check your Order History on our website.
When will my package arrive?
Delivery usually takes 2-5 business days for standard shipping. Please check your order details for the estimated delivery date.
My parcel was delivered to a USPS parcel locker. How do I retrieve it?
If your parcel was delivered to a USPS parcel locker, please contact your local post office. They will assist you in obtaining the key to access your package.
My tracking info says my package was delivered, but I have not received it.
We're sorry your package isn't where you expected. Please check with neighbors and common hiding spots first. If it still doesn't turn up, contact our support team directly, and we will assist you in resolving this with the carrier.
What is your return policy?
We offer a 90-day return policy. Items must be unused, in their original condition, and include all components and packaging. To start a return, submit a request through your order history or contact our customer service team for assistance.
For more information, please check our return policy.
For more information, please check our return policy.
Do I need to return my part?
For more information, please check our return policy.
How do I return my part?
We offer a 90-day return policy as long as the part remains in its original condition. Please contact us or submit a ticket, and our team will guide you through the return process.
To submit a return request, log in to your account, go to your order history, select the item you want to return, choose a reason, and submit your request.
For more information, please check our return policy.
To submit a return request, log in to your account, go to your order history, select the item you want to return, choose a reason, and submit your request.
For more information, please check our return policy.
How do I calculate my return window?
For your convenience, your return window is calculated from the original purchase date (when payment went through). You can find this date on your order confirmation email.
Is the return label free?
Yes, we offer a 90-day free returns and will send you a prepaid return label once your request is approved.
Which carrier do you use for returns?
The carrier assigned for your return will depend on your location and items to ensure the most efficient service.
Where can I find a UPS store to return my part?
You can find the nearest UPS Store by visiting www.ups.com/dropoff and entering your location details.
How will I receive my refund?
Your refund will be issued to the original payment method you used for your purchase.
When will I receive my refund?
Refunds are processed after we receive and inspect your returned item. Once approved, the refund will be issued to your original payment method. It typically takes 1-10 business days for the refund to fully post to your account, depending on the processing times of your bank or payment provider.
You should see a confirmation email from us once we approve the refund.
You should see a confirmation email from us once we approve the refund.
What is your warranty policy?
A-Premium provides up to 3 years of warranty, depending on the items. Please visit the warranty policy for details.
From what date is the warranty effective?
The warranty commences on the date of purchase, which is the date your payment was successfully processed.
Who is covered by the warranty?
The warranty is valid only for the original purchaser and is non-transferable.
What should I do if a part is defective?
If you receive a defective part, please contact us immediately or submit a return request. We will guide you through the return or replacement process to ensure you receive a working part as quickly as possible.
Does the warranty cover any extra costs?
The warranty is limited to the replacement of the part or a refund of its purchase price. Specifically, it does not cover any associated costs such as labour, towing, rental vehicles, storage, legal fees, or lost wages.
How can I make a warranty claim?
You can submit a warranty claim by contacting our customer service team or by submitting a ticket through your account for faster assistance.